Customer Care
Frequently Asked Questions
At Amulya Jewels, customer care goes beyond service — it’s a promise of trust, guidance, and lifelong support. From purchase to after-sales, our team is always here to assist you with care, clarity, and commitment.
01.
General Questions
Store jewellery separately in soft pouches, avoid contact with perfumes or chemicals, and clean with a soft cloth or mild solution.
Always check for hallmark certification (like BIS Hallmark for gold in India) or request an authenticity certificate for diamonds and gemstones.
The “K” stands for karat, indicating purity. 22K gold contains 91.6% pure gold, 18K contains 75%, and 14K has 58.5%. Higher purity is softer, while lower purity is more durable.
Yes, many jewellers offer warranties covering manufacturing defects, polishing, or resizing for a certain period.
Service Info
Yes, we provide professional cleaning and polishing to restore your jewellery’s original shine.
Absolutely! We offer resizing, clasp fixing, stone replacement, and other repair services to keep your jewellery perfect.
Depending on the work, it usually takes between 2–10 days. Urgent requests can be handled on priority.
Yes, we specialize in personalized engravings and custom designs to make your jewellery truly unique.
WHY CHOOSE US???
1.Certified Purity & Quality – Every piece comes with BIS hallmark gold and certified diamonds.
Trusted Legacy – Years of craftsmanship and customer trust make us Tirur’s most loved jewellers.
Unique Designs – From traditional classics to modern trends, we craft jewellery that suits every occasion.
Transparent Pricing – No hidden charges, fair pricing, and complete transparency in every purchase.
Excellent After-Sales Service – Lifetime exchange, buyback options, free polishing, and resizing support.
Personalized Experience – Custom-made jewellery, engravings, and styling guidance just for you.
Our collections combine traditional craftsmanship with modern trends, offering exclusive designs you won’t find elsewhere.
We follow transparent pricing with no hidden charges, ensuring you get the best value for your investment.
We are committed to purity, authenticity, and transparency. Every piece comes with hallmark certification and diamond authenticity reports.
Our trusted legacy, certified quality, and unmatched service make us the most preferred jeweller in Tirur.
At Amulya Jewels, we believe every piece of jewellery tells a story. If you have more questions, our team is always here to guide you with trust, care, and expertise.
- 907240085